Setup Instructions
Hey, thank you for choosing The Couples Bracelet! Welcome aboard!
To use your brand new bracelet, you have to complete these steps:
App installation, bracelet connection, pair, etc.
Step 1-Place bracelet on the charger to activate it.
※ When bracelet is showing a red light, it is in the process of charging; when it shows a green light, it indicates that charging is complete.
The charging time is typically around 1 hour.
Step 2-Enable Bluetooth on your phone.
Step 3-Download the app from App Store or Google Play.
Step 4-Open the app and pair your bracelet to your phone, following the app's instructions.
Step 5-Touch your bracelet, and wait for the app to recognize your bracelet when it flashes after you touch it.
After the bracelet and the app are successfully connected, a pop-up window will appear on the app asking to pair the Bluetooth with the bracelet. Click "Pair" and "Allow" all notifications.（Only iPhone users need this; Android phone users do not.）
Step 6-Add your partner and make sure your partner's phone number is saved in your phone contacts
Note: The partner's name must be in normal text, and labels, symbols, and punctuation are prohibited, otherwise the addition will be unsuccessful.
Step 7-To ensure a stable connection between your bracelet and App, please follow the instructions in "ME-How to stay connected" of the app to complete all relevant permission settings.
※ If you're an IOS user,make sure you disable Airplane Mode,Low Power Mode. Do Not Disturb,and enable Background App Refresh.
Step 8-Start using your bracelet
The functionality of different bracelet models varies, following the app's usage guidance.
Touch bracelet and if the "blue light is flashing rapidly," it signifies that the bracelet and app are currently in a disconnected state. Please reconnect the app and bracelet before resuming message sending.
To send "Thinking of you"- Touch the bracelet to flash blue light, @ touch again before it goes off to flash white lights.
To send "Love you"- Touch bracelet to flash blue light, then long-press before it goes off till vibrating.（Some bracelet models do not support this feature.）
FAQs
Q: Why does it show that my partner doesn't have a registered account when I invite them?
A: Please make sure that the phone number they provided is the same one they used to register. Additionally, before sending the invitation, add your partner's phone number to your contacts in the format of '+[country/area code] [phone number]'or '00[country/area code] [phone number]', and then invite them again. Please note that the name field can only contain letters.
Q: What should I do if the jewelry and the app were previously connected, but now it's showing that they are disconnected and cannot be reconnected?
A: (1) Please check if Bluetooth is turned off, tap the jewelry to check if it's powered on, and verify whether the jewelry is connected to any other mobile phones.
(2) After confirming that all of the above are OK, please try the following methods one by one:
-Turn off the Bluetooth system and turn it back on after 10 seconds
-Close the app and reopen it.
-Restart the phone and reopen the app
(3) If you follow the above steps, it still cannot be reconnected, then go to [Me] - [Manage my jewelry] - click the connected jewelry - [Unbind the bracelet], and reconnect the jewelry. (Important operation reminder: when unbinding from an iPhone, you must go to the Bluetooth interface to forget the connected jewelry.)
Q: The phone was successfully connected to the jewellery before, why can't it connect now after disconnecting?
A: (1) If it's an iPhone: After disconnecting the jewelry, ignore the connected device (name like TWO75) in the [Settings] - [Bluetooth] - [My Devices] system
(2) If it is an Android phone: Please check if there is a device name starting with TWO in the system [Settings] - [Bluetooth] - [Paired Devices] list, if there is, please make sure to click to cancel the pairing.
(3) Once you've confirmed that the above steps are OK, try the following methods one by one to see if you can reconnect:
Turn off Bluetooth and turn it back on after 10 seconds.
Close the app and reopen it.
Restart the phone and reopen the app.
Q: What should I do if the app keeps crashing and prompting poor network?
A: Please check whether the network is good.
Confirm that you have selected "WLAN" and "Cellular Data", switch between WLAN and cellular data and then try again. If there are still problems, please contact customer service.
Q: Why doesn't my jewelry flash after receiving notification when I leave the app or the screen is turned off?
A: Please check if the apps Notification permission and Background App Refresh permission are enabled, if the jewelry and the app are connected, and if new notifications can be received by the phone.
Q: Can the bracelet be connected to more than one phone simultaneously?
A: No. One phone can only connect with one bracelet at a time.
If you need to connect your jewelry to the other phone, you need to disconnect the bluetooth of first bracelet.
Note: If an iPhone was previously connected, remember to ignore the connected device (name e.g. TWO75) in System [Settings] - [Bluetooth] - [My Devices] before reconnecting the other phone.
Q: Why does jewelry continue to flash and vibrate with no reason?
Why does bracelet continue to flash and vibrate with no reason?
A: (1) Please check whether it is caused by mis-touch (jewelry in the bag, clothes touch by mistake, etc.)
(2) Please check whether the app has received multiple notifications in succession. If it has, it may be caused by network delay. Please observe whether it will happen again while maintaining a good network connection.
After confirming all of the above, if the jewelry continues to flash and vibrate on its own, please contact customer service for assistance.
Q: Why is my jewelry sometimes unable to charge?
A: This is largely due to the voltage transition of your power adapter, which is incompatible with the voltage of the charger. The voltage output of the charger is standard at 5V, which is the same as most mobile phones. However, it cannot adapt to output above 5V (which can be found in the data specifications of your power adapter) or fast charging power adapters. Please try to use your mobile phone charger adapter to connect to the charger, or charge the bracelet with your computer. If you still cannot charge it, please contact customer service thecouplesbracelet@gmail.com