Return and Refund Policy


In the absence of technical defects and quality problems of the product, our return policy lasts 30 days.

Items returned without authorization will not be accepted.

If you wish to return your order, you will incur a restocking fee of 15%-35% regardless of the condition of the bracelet upon receipt. In addition, the shipping fee will be deducted.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You are responsible for the shipping fee.
To complete your return, we require a receipt or proof of purchase.

If you are missing items from your order or received the incorrect item please contact us at immediately. Customers must send a full/uncut unboxing video when contacting us about incorrect/missing item.

In the event of a reported product malfunction, we kindly request customers to provide a video demonstrating their attempt to charge the item by plugging it into the outlet. This helps us accurately assess the issue and facilitate the refund process.

Items not eligible for return:
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery.

Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.


Items returned without authorization will not be accepted.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


If you are returning your purchase, you may be eligible for a refund of all or a portion of the duties and taxes. Contact your local customs office for information. Shipping charges, as well as duties and taxes, are nonrefundable for undeliverable or refused shipments. Upon receipt of the refused delivery, a refund will be issued for the item(s) only.


1. Items without jewelry tag or that have been worn, damaged or altered are not refundable and will be returned to the customer at their expense.

2. Items that were worn, or sent to you as Replacement/Exchange are not refundable.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at

Any item that is more than 7 days after delivery, will not be eligible for exchange. To be eligible for exchange, your item must be in the original packaging. And you will be responsible for the shipping fee and taxes for the exchanging. We will send out new items upon the receiving of exchanging items.

Please make sure you have selected the correct size, exchanging items due to size problem is not available due to the expensive delivery and tax cost. We suggest you buy a new one instead and send the other one to your friend as a gift.


Before returning or exchanging the product, please take photos of the complete package, the original state of the product and accessories, and describe the problem you have encountered! We will check to confirm!
Step 1 Initiate your return/exchange
e-mail us at and let us know your order number. Our customer service representatives determine eligibility for refunds and exchanges and then a “Return & Exchange” authorization will be sent to you.
Step 2 Ship product back
Once our customer service has approved your request and provided our return/exchange address to you, please initiate the return/exchange within 3 days by following our instructions. It's better to use the shipping method providing tracking information as well as a signature, so delivery can be confirmed. If the item to be returned/exchanged is shipped without a tracking number, the customer will be liable once the item is lost by the carrier and no refund will be issued.
Step 3 Refund or exchange
When we receive your return, we will inspect the item in 3-5 working days and then provide a replacement for an exchange or issue a refund.


Your order will be fully refunded if it is canceled within 12 hours of purchase.

Please submit a help ticket from Contact Us if you decide to cancel the order.

For orders canceled after 12 hours of purchase but before shipment, a 15%-35% cancellation fee is applied. We will NOT accept order cancellation requests if the orders have already been shipped.



For more information and supports, please contact your local authorized deal or contact our customer service representative at

Collapsible content

How do i set up the bracelets?

The product includes an instruction manual featuring a convenient QR code for quickly downloading the app. With these resources, you can easily set up your bracelets. You have the option to either use the user-friendly manual or download the app and follow step-by-step instructions.

Can we connect to each other while we’re far apart?

Yes. If your device is connected to WiFi or cellular data, you can connect with each other – no matter how far away you are.

Are they waterproof?

The IPX5-certified devices are the perfect option that can easily handle light to moderate rain. Since it is not at all fully waterproof, these IPX5-rated devices are not to be used in heavy rain/water submersion.

Must the two pieces of jewelry together when pairing?

No. But one piece of the jewelry must be present together with your phone when pairing.

Can I ship to two different addresses?

No, we cannot ship the bracelets separately. A pair of bracelets will ship to your shipping address.

Is there a monthly fee for the accounts?

No, we don't charge any monthly fee.